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December 27, 2025
Question

reviewing receipts blanks out data in expense item

  • December 27, 2025
  • 1 reply
  • 6 views

when I go to the list view of receipts to review, data is populated for me.

 

if I open an expense, it blanks all the data including the date, category, amount, etc.

 

clicking cancel don't save and going back to the list view, the data is now removed there as well for that expense.

 

this seems like a new bug.

1 reply

JoesemM
QuickBooks Team
December 27, 2025

Hello there, sgs2025.

 

To get help with the receipts where the expense fields are not filled in, please contact our Live Support team. They can look into the issue securely and give you step-by-step instructions to fix it.

 

Here's how:

 

  1. In your QuickBooks account, click the (?) Help icon in the top right corner of your screen.
  2. Next, go to the Search tab and enter a keyword to activate the Contact Us button.
  3. Then, click the Contact Us button.
  4. Once done, select how you want to connect with our experts.

 

To ensure timely assistance, please take a moment to review our support hours before reaching out.

 

If you have more questions about receipts in QuickBooks, please reply below. We're here to help.