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docchevalier
March 3, 2026
Question

Send invoice via email launches Outlook and causes it to freeze

  • March 3, 2026
  • 1 reply
  • 44 views

Hello,

One of my clients uses Quickbooks for Desktop and when they select to send an invoice by email the invoice is made into a PDF, Classic Outlook is launched if not running, a new mail message is created properly with the attachment, but Outlook is locked up and must be restarted.  This happens every time, but other applications that send attachments via connection to Outlook work fine.  What should I be checking to fix this issue?

 

When I was on site this morning, we did try the New Outlook that Microsoft is driving customers towards and Quickbooks would not even launch it or create a new mail message so we concluded that whatever Quickbooks Desktop does, it doesn’t work with New Outlook.

 

The client has a couple of desktop licenses, and we get the same results from two different machines.  The master Quickbooks database is stored on a NAS and has been there a few weeks.  The client cannot say definitely when this problem started, but believes it was prior to the movement of the QB database to the NAS from one of the two workstations.

 

Thanks in advance folks,

 

Ross

1 reply

E
EmanE17QuickBooks Team
QuickBooks Team
March 3, 2026

Hi Docchevalier, there are multiple checklists that you need to review to fix these issues. Let's break it down by first checking the Microsoft Office 365.

 

QuickBooks Desktop (QBDT) has traditionally been a 32-bit application. If your client is using 64-bit Outlook, the connection between the two often hangs or crashes.

 

To fix this, please follow these steps:

 

  1. Open Outlook.
  2. Click File, then select Office account, and then About Outlook.
  3. If it says 64-bit, uninstall Office and reinstall the 32-bit version.

 

For more details about the checklist, why QuickBooks is unable to send email to Outlook, proceed to Steps 1-5 in this article: How to fix "Error: QuickBooks is unable to send your email to Outlook".

 

As a workaround, you can set the QBDT Preferences to Webmail and choose a different email provider. Here's how:

 

  1. Go to Edit and select Preferences.
  2. Click Send Forms.
  3. Select the Webmail radio button.
  4. Click Add.
  5. Choose a different email provider and then fill out the Add Email fields.
  6. Click OK to save your changes.

 

Alternatively, you can save the invoice as a PDF and manually email it to your Outlook account. To do this, open the invoice, click the Print dropdown, and then select Save as PDF.

 

Get back to us if you need assistance with sending invoice emails in QBDT. The Community team is available to help whenever you need it. Stay safe.

E
EmanE17QuickBooks Team
QuickBooks Team
March 4, 2026

Hi Docchevalier.
 
I wanted to follow up on your concern and see if the solution I provided has resolved your issue. Please let us know if everything is now working as expected or if you have any questions.

 

We’re happy to assist you further. Looking forward to hearing from you.

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