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February 2, 2026
Question

Standard report sales by customer type detail is showing erroneous discount amounts

  • February 2, 2026
  • 2 replies
  • 19 views

When I run the standard report called Sales By Customer Type Detail in either Cash or Accrual accounting method the discounts that were recorded for sales are shown incorrectly. They are adding 2 digits to the discount amount taking for instance a 300.00 discount to 30000. Is there way to fix this?

2 replies

QuickBooks Team
February 2, 2026

Welcome to the Community, kurt29.

 

The incorrect discount amounts shown in your report are sometimes caused by errors in individual transactions where the discount was recorded. QuickBooks pulls data directly from your sales transactions (invoices, sales receipts, etc.) to populate reports. If the discount on the transaction was entered incorrectly, you can manually update it.

 

Here’s how:

 

  1. Go to the affected transaction by navigating to the Reports tab.
  2. Open the transaction and scroll down to the discount field.
  3. Check if the discount amount was entered incorrectly..
  4. Update it to the correct discount amount ($300), then click Save and close.
  5. Once saved, re-run your report to confirm that the changes were applied successfully.

 

Additionally, we recommend performing some basic troubleshooting steps to rule out any system glitches that might be causing the report to display the incorrect discount amount. This could include using an incognito window or trying a different browser to see if the issue persists.
 

If you have further questions related to the Report in QuickBooks, feel free to Reply to this post. 

QuickBooks Team
February 9, 2026

Hi kurt29,

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you’re still experiencing any problems.We’ll be glad to assist further if needed.