The new update for quickbooks online won’t work. I can’t add items to make an invoice. It won’t give me other information as well

Forum|Forum|8 months ago
November 11, 2025
2 replies
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QuickBooks Online

SheandL

QuickBooks Team

Thanks for bringing this issue to our attention, seaside. Let’s perform these troubleshooting steps to ensure you can add all the necessary information to your invoice.

Before we begin, I’d like to ask if you’ve encountered any error messages while adding items. Also, can you clarify what specific information is missing? Knowing this will help us provide a tailored solution to your concern.

Let's start by opening your QuickBooks account in incognito mode as overloaded cache can prevent certain features from working properly.

Here’s how you can open an incognito window in your browser:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option + P
Edge: Ctrl + Shift + N

Once there, log in to your account and check if you can add items and see the other missing information in your invoices.

Also, make sure that you’re using a supported browser for a smooth QuickBooks experience.

Feel free to comment below if you have other concerns or questions. We’re here to help you.

SheandL

QuickBooks Team

Hi there, @seasiderestorationll.

I just wanted to follow up to check if the provided resolution helped resolve your issue.

Please let us know if everything is now working as expected or if you're still experiencing any problems.

We'll be glad to assist further if needed.

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