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The request to publish ProAdvisor Profile rejected without clear reason

Forum|Forum|2 years ago
November 12, 2023
4 replies
113 views

Hello,

I submitted request to publish my profile on Find-an-Accountant. However, the request has been rejected. I contacted customer service but they didn't know the reason. I emailed and called the accountant manager seeking the reason but I didn't receive the response until now. I don't who to contact to find out the reason to fix it from my end. I appreciate your advise in this matter. Below is the email that I am keep getting.

"Thank you for submitting the information and expressing interest in being published on the Find-an-Accountant site. We appreciate the time you dedicated to your application.

After careful review, we have determined that Intuit is not going to approve publishing your profile on our Find-an-Accountant site. All of the documentation you submitted with your application has been deleted Find-an-Accountant.

We do appreciate your interest in the Find-an-Accountant site and wish you the best for your business"

QuickBooks Accountant Online

Best answer by AldritchM

We would like to thank you for coming to our Community page, @RaedR. I know this can confusing when your request to publish your ProAdvisor Profile was rejected without a clear reason. It's important to remember that sometimes these decisions are made based on specific criteria or guidelines that may not be immediately apparent.

There are a few more things I want you to check:

To keep your profile visible in the Find-a-ProAdvisor search, make sure to pass the current year's certification for our supported products (like QuickBooks). Otherwise, your profile won't be displayed.
Active ProAdvisor subscription:

Desktop certification require an active Premium or deluxe QuickBooks ProAdvisor subscription.
QuickBooks online certification only requires an active ProAdvisor membership, which is included in QuickBooks Online Accountant. We offer QBOA free of charge.

If you've already confirmed that you have all the necessary requirements, I recommend reaching out to our support team again for further verification. They can help you understand why your approval was not granted or what might have happened.

Here's how:

Sign in to your QuickBooks Online account.
Go to the Help.
Click Contact Us.
Enter a brief description of your concern and select Continue.
Choose either Start a Chat or Get a Callback to start connecting with them.

Once you are all set I want you to check this article to learn more about ProAdvisor profile and Find-a-ProAdvisor guidelines.

It will be much appreciated if you update me on how's the call goes. I want to make sure everything is taken care of for you.

AldritchMAnswer

We would like to thank you for coming to our Community page, @RaedR. I know this can confusing when your request to publish your ProAdvisor Profile was rejected without a clear reason. It's important to remember that sometimes these decisions are made based on specific criteria or guidelines that may not be immediately apparent.

There are a few more things I want you to check:

To keep your profile visible in the Find-a-ProAdvisor search, make sure to pass the current year's certification for our supported products (like QuickBooks). Otherwise, your profile won't be displayed.
Active ProAdvisor subscription:

Desktop certification require an active Premium or deluxe QuickBooks ProAdvisor subscription.
QuickBooks online certification only requires an active ProAdvisor membership, which is included in QuickBooks Online Accountant. We offer QBOA free of charge.

If you've already confirmed that you have all the necessary requirements, I recommend reaching out to our support team again for further verification. They can help you understand why your approval was not granted or what might have happened.

Here's how:

Sign in to your QuickBooks Online account.
Go to the Help.
Click Contact Us.
Enter a brief description of your concern and select Continue.
Choose either Start a Chat or Get a Callback to start connecting with them.

Once you are all set I want you to check this article to learn more about ProAdvisor profile and Find-a-ProAdvisor guidelines.

It will be much appreciated if you update me on how's the call goes. I want to make sure everything is taken care of for you.

R

RaedRAuthor

Thank you so much @AldritchM for the reply. I got certified less than two month for QuickBooks Online as part of QBOA. I will contact the support team as recommended. I will let you know once I have final update.

Kind regards,

T

tsalexander50

Did you get your request approved? I’ve tried several times and keep getting rejected for no reason

T

tsalexander50

Why can’t I get published???

S

Shania_C

QuickBooks Team

Thanks for sharing your concern here in the Community, @tsalexander50.

I'll surely help you with your queries about the request to publish the ProAdvisor profile in QuickBooks Online (QBO).

Please check the list below if the criteria or guidelines are met:

To appear in the Find-a-ProAdvisor search, ensure you have the latest certification for our supported products (like QuickBooks) for the current year. Otherwise, your profile won't show up.
Active ProAdvisor subscription:

For desktop certification, you need an active Premium or Deluxe QuickBooks ProAdvisor subscription. For QuickBooks Online certification, you only need an active ProAdvisor membership, which is included in QuickBooks Online Accountant and is free of charge.

You may also check out this article as your reference to know the rules and common questions about ProAdvisor profiles and their website: Learn about ProAdvisor profile and Find-a-ProAdvisor guidelines

If you've confirmed that you meet all the requirements and still haven't been approved, I suggest contacting our support team for further clarification. They will utilize their available tools to diagnose and resolve the issue. Rest assured that they will diligently work to identify the underlying cause and provide you with an effective solution. If necessary, they may initiate an investigation to check and help you publish your ProAdvisor Profile. Here's how:

1. Access your QuickBooks Online (QBO) company, go to Help (?).

2. Choose either of these tabs:

Assistant tab and type Talk to a human.
Search tab and click on Contact Us to connect with a support expert.

3. Select the preferred method of contact (phone or chat).

You can also check this article for more details and be sure to review their Support hours to know when agents are available: Support hours and types.

In addition, I have attached some articles to help you learn more about commonly asked questions regarding training and certification of a ProAdvisor. These articles provide guidelines and insight into the standards that need to be adhered to, as well as details of the Program Agreement in QuickBooks Online:

If you have more questions about the ProAdvisor profile, just hit the reply button, and we'll respond promptly. Have a great weekend, @tsalexander50!

R

Ramybas

I’m actually dealing with the same issue. Do you know how yours got resolved? My ProAdvisor profile was fully active and visible online for years, and the problem only started after I updated my company information when I incorporated.

Right after updating my company name, the system asked me to re-verify my identity. I uploaded my driver’s license and passport multiple times both valid, not expired, and very clear. I also cleared cache, tried different browsers, incognito mode, and even different devices.

I called support and waited over an hour, but no one could see my documents or resolve anything. Every submission comes back after five days with the same automated message saying they couldn’t verify me.

Is there a way for a real human to manually review the documents? Another agent told me I may need to keep trying 6+ times, which doesn’t make sense since my profile was already verified and active before this update.Any help or escalation would be greatly appreciated. Thank you.

R

Ramybas

Hi There, I’m actually dealing with the same issue. Do you know how yours got resolved? My ProAdvisor profile was fully active and visible online for years, and the problem only started after I updated my company information when I incorporated.

Right after updating my company name, the system asked me to re-verify my identity. I uploaded my driver’s license and passport multiple times — both valid, not expired, and very clear. I also cleared cache, tried different browsers, incognito mode, and even different devices.

cody_a

Community Manager

I understand how frustrating these verification issues have been, @Ramybas.

To get this resolved, I'm handing off your case to our Next Level Help team. This specialized group will carefully review all your Community comments and support history for context. You can expect to be contacted by one of our experts within 1-2 business days with the next steps to get your ProAdvisor profile back up and running.

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