There was a recent change and I can no longer see who submits an expense in expense claims. Is there a new setting?

You can review your employee's information to check if it is set up correctly, smbisang.

When an employee submits an expense claim, their name appears in the CREATED BY column unless their profile has been set up with your company's name instead.

To address this, I recommend reviewing your employees' information to ensure their name is correctly set up in the system.

If you've verified that your employee's name is properly configured but your company's name still appears in the CREATED BY column, I recommend reaching out to our live expert to review the reason why your company's name is appearing in the 'Created By' tab. They have the necessary tools to examine the issue more thoroughly.

To find the best time to reach out to support, please check our support hours:

• QuickBooks Online Simple Start, Essentials, Plus, and Solopreneur:
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Feel free to reach out if you have any additional questions or require further support.

Hi @smbisang,

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you're still experiencing any problems.

We'll be glad to assist you further if needed.