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V
vaiconsultant1
March 11, 2024
Question

Unable to Print or Email Invoices

  • March 11, 2024
  • 2 replies
  • 32 views

I am unable to print or email invoices. This has been happening since updated to the new Desktop 2024 Premium version.  I have run the Quickbooks Tool Hub various times and run software updates still nothing.  I cannot save as a pdf and email to my customers!  I am very upset with Quickbooks, I cannot get anyone on the phone to help me, the phone tree keeps hanging up on ME!  Can someone help with this!

2 replies

4
4Gal
Level 5
March 11, 2024

Visit the following reference

https://quickbooks.intuit.com/learn-support/en-us/help-article/manage-users/troubleshoot-pdf-print-problems-quickbooks-desktop/L6N5ZHcPF_US_en_US#:~:text=In%20the%20QuickBooks%20Tool%20Hub,PDF%20from%20QuickBooks%20Desktop%20again

 

V
vaiconsultant1Author
March 11, 2024

Thank you, but I have checked all these, The Temp file security settings are all on FULL,

 

When following the instructions to print the Notepad document, I do not have XPS Document Writer as an option, I do have Microsoft Print to PDF, is this the problem?

 

My Print Spooler is Set to Automatic.  Is it the XPS Document Writer Issue?  I am running the latest version of Windows 11.

R
Redtail1
July 8, 2025

I am having the same problem: can't email or print invoices but can email statements. Spent hours with QB support. This is beyond ridiculous!

EduardA
EduardAQuickBooks Team
QuickBooks Team
July 8, 2025

I understand your frustration with not having your issue resolved through QuickBooks Support, @Redtail1.

 

In the meantime, you can use the QuickBooks Desktop Tool Hub to help address common problems with sending or printing invoices. Here are the steps to download and install the QuickBooks Tool Hub:

 

  1. Close your QuickBooks.
  2. Download the most recent version (1.6.0.8) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

Next, let's use the tools in the QuickBooks Tool Hub to resolve your issue. For more details about the appropriate tool that you can use, please refer to the Step 2 section in this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

 

If the issue persists, please contact our Live Support again to get immediate assistance. To get connected with them successfully, kindly check out the Support Hours section for Desktop users in this article: Get help with QuickBooks products and services.

 

Feel free to return to this thread if you have any follow-up questions regarding sending or printing invoices.

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