Question

"We didn't find any companies for this account" "We can't find anyone with "@.com"

Forum|Forum|2 years ago
March 16, 2024
2 replies
220 views

After 14 years with QuickBooks I tried to log into my account tonight just to find:

"We can't find anyone with "____@____.com"

and then

"We didn't find any companies for this account"

QuickBooks just completely deleted my account! It shows that I logged into it 2 weeks ago, and they just billed me March 1, 2024, 2 weeks ago. I am so pissed! I tried to call them but of course they're closed.

Has anyone had this happen and did they recover your account after this??

I am so angry!

H.R.

QuickBooks Online

JaeAnnC

Level 6

Welcome to the QuickBooks Community, @Roark.

It appears that you've expressed a similar concern to which my colleague responded. Please visit this link to see his suggested resolution: https://quickbooks.intuit.com/learn-support/en-us/account-management/re-intuit-account-disappeared-again/01/1412444#M81414.

Feel free to reach out back to us if you need further assistance accessing your account. The Community team is always here to help. Stay safe.

R

RoarkAuthor

I just called support that is listed on the page you linked, which says it's open Saturday 6 a.m. to 3 p.m. PST, and I got a recording saying to call back during business hours. So is it NOT open on Saturday?

I

IrizA

Level 2

I can see the importance of knowing when's the best time to call our representative, Roark.

If you're using Plus, Essentials, or Simple Start, the available hours of our support are from Monday to Friday from 6 AM to 6 PM PT. On the other hand, if you're using the Advanced subscription, you can call our support from Monday to Friday from 6 AM to 6 PM, and on Saturday from 6 AM to 3 PM PT.

You can access this website to view more about the available hours of our support and how to contact them: QuickBooks Online Support.

Additionally, you can also visit this material to learn what to do if you can't sign in to your QuickBooks products: Recover your Intuit Account if you can’t sign in.

Please notify us if there's anything else you need. We're always here to help you in any way we can.

B

butarbakes

I’m having the exact same issue as of May 2026. Overnight, I suddenly lost access to my QuickBooks Online account.

I spent several hours on the phone with support with no resolution. Eventually the representative’s shift basically ended and the call got disconnected/hung up. During the call, we tried everything including:

- Clearing cache and cookies
- Using private/incognito mode
- Trying multiple browsers
- Trying different possible past user IDs/login emails

None of it worked.

What’s strange is that I can still log into accounts.intuit.com, but I cannot access quickbooks.intuit.com at all. I checked my billing/payment history and my subscription is still active and paid, so I have no idea what’s going on.

Has anybody found a fix for this?

C

Candice14

Level 8

Hey there, @butarbakes.

Thanks for chiming in on this thread.

We can see how concerning it is to lose access to your QuickBooks account so suddenly, especially after you've already spent so much time troubleshooting these steps with our support team. Since your subscription is active and you can still reach your Intuit account settings, we want to get to the bottom of this as soon as possible.

To ensure we find a permanent fix, we are transitioning your case over to our Next Level Help team. Our experts will dive into your Community comments and previous support history to get the full picture of what has already been attempted. You can expect a member of that team to reach out to you within 1-2 business days to walk through the next steps together.

If you have any further questions, don't hesitate to ask. Have a great day!

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