Hello, I am with [company name removed], and we have been on hold for 2.0 hours trying to figure out how to give consent in regard to the QB enterprise Gold Edition standard payroll per employee fee. We have payroll to do first thing tomorrow morning (2/4) and we are not able to do so.
Please send an email to [email address removed] that includes specific instructions on how to do so or call [phone number removed] first thing tomorrow morning (2/4).
I am very disappointed in the customer service or lack thereof provided by QB.
I appreciate you reaching out, @dschreffler. I can certainly understand the urgency of getting this resolved for your payroll deadline. Being on hold for two hours is incredibly taxing, especially when you have a team to pay. I'll help you get your Gold Edition payroll set immediately.
To accept the new QuickBooks Desktop Enterprise Gold Edition per-employee payroll terms, log in to your CAMPS account as the primary admin and follow these steps:
Go to camps.intuit.com and sign in using the email or user Id associated with your QuickBooks Enterprise admin account.
Choose your product, and then locate the Payroll Subscription Details. Look for the Gold Edition setup and then click on Details or Edit next to the payroll service.
View Terms and Billing. The new per-employee fee structure will be listed here once the consent has been processed.
To see the legal language, look for the Terms of Service or Legal Agreements link, usually located at the very bottom of the page or under the Billing Information tab.
Ensure the person logged in is the Primary Admin. Only the Primary Admin has the authority to view or change sensitive billing terms and give legal consent for fee changes.
I also recommend reaching out with our Live Support in case you need further assistance with the consent and new terms and conditions form for the per-employee payroll terms in QuickBooks Desktop. This way, they can provide further steps to help you through this. Refer to this article for more details: Get help with QuickBooks products and services.
If you have other questions about QuickBooks, please don't hesitate to leave a message below.
It's great to have you here in the Community, service-qolfs-co.
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