When I click on a customer's phone number, it gives me the options of different phone apps to use. But it only does that from certain screens. Need option everytime.

Thanks for reaching out here in the Community, flfreed. It's possible that you clicked the Always button when prompted to choose an app.

Once this option is selected, Windows automatically makes that app the default each time you click on a customer's phone number in QuickBooks Online.

Before that, could you provide more details about the screens where you’re unable to choose an app? Are you using a different browser, or is this related to a specific feature in QuickBooks?

If it's about a different browser and you're unable to choose an app, I suggest resetting the default apps in your Windows settings to regain the option to choose an app. Please note that resetting your default apps may also affect other apps you’ve set as defaults. Afterward, you can reselect the apps when prompted for different actions.

Here's how:

1. Go to Windows settings.
2. Click Apps, then select Default apps.
3. Scroll down to the very bottom of the page.
4. In the Reset all default apps section, click Reset.
5. Click OK to confirm.

Once you're able to choose an app, I recommend clicking Just once so that you can choose a different app in the future when clicking the customer's phone numbers.

Don't hesitate to reply here in this thread if you have more concerns. We're here to help.

Hi there, flfreed.

I just wanted to follow up to check if the resolution we provided helped resolve your issue. Please let us know if everything is now working as expected or if you’re still experiencing any problems.

We’ll be glad to assist further if needed.