When looking at estimates and it say status pending, does that mean customer looked at it yet?

The status pending means that the customer has not decided on the estimate yet, Adam. I'll provide a detailed explanation below to ensure a clear understanding of the estimate statuses.

Please be aware that seeing a Pending status on the estimate doesn't necessarily mean you have additional steps to take, but you should follow up with the customer. However, if the Pending status displays Viewed beneath it, that means the customer has already reviewed the estimate, and you need to await their decision.

Once the customer takes action, the status of the estimate will automatically update in QuickBooks to either Accepted or Rejected:
 

• Accepted: The estimate is marked as accepted by your customer, then you can begin sending invoices based on the estimate.
• Rejected: The estimate has been rejected by the customer, preventing you from proceeding with invoicing. Consider following up with them to see if they require a revised estimate.

On the other hand, here's how to manually update the status of the estimate within QuickBooks:
 

1. Go to the Sales tab and select Estimates.
2. Locate the specific estimate.
3. In the Action column, select the dropdown icon, then click Update status.
   
   
    
4. Select Accepted or choose another status, then click OK.
    

For more information on creating estimates and updating their statuses, please refer to this article: Create and send estimates in QuickBooks Online.

Moreover, you may want to convert the estimate into an invoice once your customer plans to accept it for a streamlined process.

If you're looking to gain a deeper insight into QuickBooks reports and better understand your financial standing, consider reaching out to our QuickBooks Live Expert Assisted team. Our experts are prepared to provide personalized support tailored specifically to your unique needs.

Understanding estimate statuses is crucial for effective sales management. If you need assistance or have any concerns, please share them below so we can work together to address them.