When trying to change the bank sign in information, I click on the pencil, click on update sign in, a scree pops up and does nothing.

Let's resolve this issue by performing some troubleshooting steps, KAZUMA.AMERICA.

Before we start, could you share the name of the bank you're trying to update? Also, did you receive an error message when attempting the update? If so, please provide those details so we can better understand the issue and offer the best solution.

In the meantime, consider logging out and logging back in to your QuickBooks account to refresh your session and resolve temporary errors like the one you're experiencing.

If the issue continues after following these steps, I suggest contacting our Live Support Team. They have the tools to securely access your account and perform a screen-sharing session to investigate the root cause of the matter.

Here’s how you can contact them:

1. Click the Help button in the top-right corner of your QBO screen.
2. Select the Assistant tab and type Talk to an expert to get support options.
3. Choose your preferred method — either Chat or Callback.

To check when Live Support is available, refer to our support hours here: Get help with QuickBooks products and services. Make sure to select QuickBooks Online as your product.

If you have any other QuickBooks-related questions, feel free to reply here. We're here to assist.