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September 29, 2025
Question

Where did the save button go when creating a receipt for a customer? Now the only option is to record or record and send.

  • September 29, 2025
  • 1 reply
  • 3 views
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1 reply

QuickBooks Team
September 29, 2025

The Save button is available when creating a Sales Receipt, while the Record or Record and Send options are located on the Receive Payment page, @misha3.

Before anything else, were you trying to create a Sales Receipt or record a payment for your customer’s invoice? If you’re marking an invoice as paid, you’ll want to use the Record or Record and Close button. 

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On the other hand, if you’re creating a Sales Receipt, you can select Save or Save and Close.

image.png

Both actions, whether creating a Sales Receipt or recording invoice payments, will save the transaction.

However, if you mean something else, sharing a screenshot would be helpful so I can offer the best solution. 


Feel free to reply to this post if you need further assistance.