Skip to main content

SUMMER SAVINGS 90% OFF QuickBooks for 3 months* Ends 8/27

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
G
genaplooster
August 6, 2025
Question

Why am I not able to edit the price of products and services in my Quickbooks online?

  • August 6, 2025
  • 3 replies
  • 47 views
No text available

    3 replies

    ShyMae
    ShyMaeQuickBooks Team
    QuickBooks Team
    August 6, 2025

    The reason you're unable to edit the price of your products and services could be due to browser-related issues, Gena.

     

    Corrupted cache files can prevent you from modifying any product and service details or from saving changes successfully.

     

    Before we take the troubleshooting process, could you let me know if you encountered any error messages while attempting to edit the price? If possible, a screenshot would greatly assist us in isolating this issue.

     

    For now, let's troubleshoot this by clearing your browser's cache. This method will give you a fresh start and help remove any unnecessary data that is causing this unusual behavior. If the issue persists, I recommend using another supported browser.

     

    Let us know below if you require further assistance. We're always here to support you.

    G
    genaploosterAuthor
    August 7, 2025

    I cleared cache, but it made no difference.

    Bryan_M
    Bryan_MQuickBooks Team
    QuickBooks Team
    August 7, 2025

    Thanks for coming back and confirming that you are done clearing the cache of your browser, Gena.


    Yet, it would be best if you could share the exact error shown when you try to edit the price of your products and services, just like what my colleague asked, so we can further assist you in resolving it.


    Since the issue persists even after doing the suggested troubleshooting steps, I recommend contacting QuickBooks Online (QBO) Live Support Team to review your account to a greater extent and determine why you are unable to edit the price of your products and services. In this way, they can guide and advise you on what you need to do to resolve the error.


    Here's how:

    1. Go to the Question (?) mark icon from the upper right section of your QBO page.
    2. Choose the Search tab. Then, type in the issue in the search field and press Enter on your keyboard. 
    3. Click Contact Us below.
    4. Choose either Chat or Callback.


    I am always available to lend a hand if you need further help or clarification in managing your products and services, especially in managing their prices.

    Need QuickBooks guidance?
    Log in to access expert advice and community support instantly.
    Terms & ConditionsAccessibility statement