why are invoices being created not saved as you create them, I am sick of spending 45 mins creating detailed invoices and suddenly its disappeared....useless app ?

I can see how this has affected you and your business workflow, Brhurley, especially after spending so much time creating detailed invoices.

Please be aware that the system doesn't automatically save transactions during the creation process, which is why your invoice was not saved.

You'll have to click the Save button after entering all the details to save them successfully.

If you're inactive for a period, your session will time out, resulting in the loss of any unsaved work. You can adjust the duration of your session by logging in through your web browser and heading to the Account and Settings.

Here's a sample screenshot for visual reference.

I also acknowledge that an auto-save feature would be beneficial, as it would save time for both of you, Poll. I recommend submitting your suggestions to our product engineers, as your ideas could lead to valuable updates in the future.
 

To send your feature request using a web browser, follow these steps: 

1. Head to the Gear icon, then select Feedback.
2. Input your thoughts on implementing an auto-save feature in the box provided.
3. Click Next to submit.

In the meantime, I suggest following the recommended process to avoid any loss of information or following the workaround provided by Poll.

If both of you still have any questions, please don't hesitate to reach out. We're always here to help.

Hello, Kw911. I understand your frustration about losing your invoice details. Are you creating the invoice through the mobile app? If so, the "number already used" error happened because the invoice number was a duplicate. Since the app does not auto-save, it cleared your work when you backed out of the error screen instead of allowing you to edit.

To prevent receiving this error in the future, you would need to create the invoice with a unique number to ensure it saves successfully.

For any additional questions or concerns, please don't hesitate to reach out.