Why are transactions duplicating?

There are a couple of reasons why transactions can show as duplicates in QuickBooks Online, Roadstarrepair.

First, let's check if a recurring transaction template is automatically adding the transactions to your bank register. Here's how:

1. Go to the Gear icon and choose Recurring transactions.
2. Review the list if there are templates that are causing the duplicates.
3. If you found one, click the drop-down list beside Edit and choose Delete or Pause.

Here's an article about this process for more details: Duplicate transactions when using a recurring template.

Next, review the Audit log report. This records all account activity, including the name of the user who added the transaction. Here's how:

1. Go back to the Gear icon and select Audit log.
2. Choose a date in the Date change field, then select All transactions under Events.
3. Look for the duplicate transaction, then click the View link under the History column.

You can read more details about using this feature here: Use the audit log in QuickBooks Online.

You may also need to delete the duplicate transactions to clear up your register. Let me share this article for a step-by-step guide: Void or delete transactions in QuickBooks Online.

Feel free to save or use these articles as additional guidance when managing duplicate entries in QBO:

• Exclude a bank transaction you downloaded into QuickBooks Online
• Find duplicate transaction numbers

Just in case you need extra help when managing financial data management and reports in QuickBooks Online, our QuickBooks Live Expert Assisted Team is ready to offer tailored support.

Please don't hesitate to reach out anytime if you have a follow-up or any other questions when working in your bank register. We're here to provide ongoing support and ensure everything is sorted out in QBO.