Why did QBO send our customers surveys and referral requests without our approval?

@glskunks  AI trains itself to create art based on the works of others, whether they like it or not.

You're basically seeing the business-equivalent results of their AI training.

QuickBooks Online (QBO) has been rolling out a beta feature that lets you automatically collect customer feedback, glskunks.

We sent email communications to selected customers that the Post-Invoice Survey option will be automatically enabled. To turn it off, we can follow the steps below:

1. Go to the Gear icon and select Account and Settings.
2. Navigate to the Sales tab and edit the Post-invoice survey.
3. Switch the Post-invoice survey off.
4. Click Save and Done.
   

    

The Community is here to support you with information about this feature and managing customer transactions.