Why do I keep getting a "Something went wrong" screen on QBO?

I understand the delay this error may cause in your workflow, jginney.

Before we begin, could you specify the page or task you were working on when the error occurred? Any additional details will help us better understand the issue and provide a more targeted solution.

In the meantime, we can perform a troubleshooting step to help resolve the error message you've encountered.

The error you’re experiencing is commonly caused by accumulated data in your browser or mobile device, which may prevent the page or app from loading correctly. To resolve this, you can clear your browser or app cache to remove the stored data.

If you’re accessing QuickBooks through a browser, please follow the steps outlined in this article: Clear cache and cookies to fix issues.

If you’re using the QuickBooks mobile application, follow these steps based on your device:

iOS:

1. Go to Settings, then tap General.
2. Tap iPhone Storage, then tap the QuickBooks Online app.
3. Tap Offload App.
4. This will free up storage without deleting your app's documents and data.

Android:

1. Go to Menu ☰, then tap More Options ⋮.
2. Tap Settings, then select Refresh Data.
3. Tap YES to confirm.

Once you've cleared the cache, log in and proceed with your task on your QuickBooks account.

Please ensure that you’re using an updated version of the app and a supported browser. Outdated applications or unsupported browsers may cause compatibility issues.

If you need further assistance or have additional questions, feel free to reply here.