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Q
qb22
February 22, 2026
Question

Why do I not have the Create button to create a custom Contact Form under Leads?

  • February 22, 2026
  • 1 reply
  • 8 views

https://quickbooks.intuit.com/learn-support/en-us/help-article/customer-contact-management/contact-forms/L3ZB1w4Iy_US_en_US https://quickbooks.intuit.com/learn-support/en-us/help-article/customer-data/create-manage-contact-forms-quickbooks-online/L4STWrFAS_US_en_US I am the main admin for our QB account. I have access to the Leads section. Why do I not have the Create button under Leads > Sources? I want to be able to create a Lead Contact Form, so my customers can request more information.

1 reply

J
Jovelyn_MQuickBooks Team
QuickBooks Team
February 22, 2026

Hi there, Qb22,

 

Could you please let me know what you see after clicking on Leads?

 

You can check the attached photo as a guide to the Sources panel, where you can see the Create Contact form:

 

 

If you still cannot find the option, I suggest logging out and then logging back into your QuickBooks account to ensure a fresh start and resolve any potential issues with your company file.

 

Alternatively, consider using a private browser to eliminate any cache or extension issues, as outdated or corrupted cache files can sometimes cause display problems. You could also switch to another supported browser to help resolve temporary browser-related issues.

 

Please know that the QuickBooks Team is always here if you need anything else. 

J
Jayson_EQuickBooks Team
QuickBooks Team
February 23, 2026

Hi, Qb22.
 
I’m following up to see if the solution we provided worked for you.
 
Did it resolve the issue, or are you still experiencing difficulties?
 
We're happy to assist further if you need any more help.

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