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Why does the QuickBooks Online mobile app stop tracking mileage when it logs me out?

Forum|Forum|1 year ago
September 4, 2024
6 replies
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The QB app keeps logging me out after not using it for a few days, resulting in it not tracking mileage. This is a major problem as now I'm having to go back through and check all my milage... Any way to fix this? From the app logging me out? Or if it does, how it can keep tracking my mileage?

QuickBooks Apps

Best answer by sofiamdc-2341

Automatic mileage tracking in the QuickBooks Online mobile app works by detecting and recording your trip while the app is open on your device. Simply open the app when you start driving and QuickBooks will handle the rest. You don't need to actively monitor it throughout the trip!

Note: Mileage tracking is limited for QuickBooks Online Free and QuickBooks Online Lite users. To access full mileage tracking features, go to Settings, then Subscriptions and billing, and select Upgrade your plan.

Here's how tracking is designed to work:

Make sure mileage tracking is turned on and your vehicles are added in QuickBooks Online. Keep in mind that only admin users can track mileage.
When you start driving, open the QuickBooks mobile app and keep it open for the trip. The app will detect and record your miles automatically.
When you arrive, open the app, go to the menu and select Mileage, then select the Unreviewed tab. Swipe left to mark the trip as Business or right for Personal, add a purpose, select your vehicle, and save.

If a trip didn't get recorded, no worries! You can always add it manually:

Go to All apps, then Expenses & Bills, then Mileage.
Select Add trip.
Fill in the date, starting and ending locations, distance, and purpose.
Select the vehicle you used.
Select Save.

If the app continues to have trouble recording trips, QuickBooks has a dedicated troubleshooting path for mileage tracking issues. Look for the Fix mileage issues section in the help article linked below.

If you have more questions about mileage tracking, feel free to reply below. We're here to help!

Helpful Resource:
Automatically track mileage in QuickBooks Online

S

Shania_C

QuickBooks Team

Welcome to the Community space, @clawrence1.

Let me outline the steps to accomplish the task of tracking the mileage in the QuickBooks Online (QBO) App.

To start, QuickBooks will automatically log you out of the app once it detects that you are inactive. To prevent this, you can check the time until you which can stay logged in by using a web browser. Here's how:

At the gear icon click Account and settings.
Select the Advanced tab.
Scroll up and click other preferences to modify the Sign me out if inactive for.
Once okay, select DONE.

However, if the issue persists, one of the causes is the app's data. To isolate this, let's reset it. To get started, please ensure you have a strong internet connection and an updated version of the app to sync the latest data. If your app was not updated to the latest version, please update it.

I also recommend clearing the application data of your QBO app. This process will reset the app to its original state, eliminating any potential issues caused by outdated or corrupted data and ensuring your QBO app functions smoothly. Here's for iOS:

Go to Settings, then select General.
Choose iPhone Storage, then tap the QuickBooks Online app.
Then select Offload App.

You can free up storage space without deleting your app's documents and data. Follow this if you're using an Android:

Proceed to the Home menu or tap the three dots in the right upper right corner.
Tap on Settings.
Select Refresh Data.
Click on Yes.

If following the recommended steps still results in the same error, the best course of action would be to uninstall and then reinstall the app. This can help refresh your app settings. After reinstalling, attempt to edit the date and see if it works this time. At the moment, you can temporarily use the web browser to access your account and complete your QuickBooks task.

Moreover, I don’t want to leave you empty-handed here. I’m adding details about tracking mileage whether it's recording your business miles and vehicle expenses or entering and giving mileage reimbursements to your employees in QuickBooks:

The Community is always available 24/7. Fill me in if you need extra help with tracking mileage or QuickBooks in general. Your efforts are much appreciated, stay safe, @clawrence1!

C

clawrence1Author

But how do I make sure the app stops logging me out after a few days? It needs to keep me signed in in order to track my milage from my understanding.

sofiamdc-2341

Answer

Community Manager