Why isn't a new user receiving the invitation email?

There are certain reasons why your invited users didn't receive their email invitations, Ashley. Let me share more insights about this below.

These possible reasons could be:

• The invitation might be in their junk or spam folder.
• The company’s email address is incorrectly formatted in the Company tab under Account and settings.
• The recipient’s mail servers might be blocking the email.
• The invitation may have already expired as email invites expire 30 days after they are sent.

What you can do is resend an invitation email and ensure that these things are followed:

• Check if your email address is correct.
• Ensure that the email recipient has an Intuit account. If they don’t have one, they should create an account using their preferred email address. Having an Intuit account can help prevent the invitation email from being flagged as spam.
• Resend the user invite.

Furthermore, the recipient's mail servers may block or tag emails from Intuit as spam. I suggest asking your recipient to add Intuit’s email server hostnames to their allow list to prevent this.

Moreover, you can reference these articles to get more coverage on how to manage user roles and access in QBO: Manage users in QuickBooks Online.

We strive to streamline the process of adding a new user to QuickBooks Online. Should you have any inquiries, feel free to post them below for a swift response.