Account closed and funds frozen

In what appears to be ongoing issue In reading online for other users, Quickbooks randomly closed my account for heightened security risk and then “withheld” the funds. After spending hours trying to get a hold of them, they disconnect the line or drop the call. I made a simple request- if you are closing the account, either deposit funds that are owed (nearly $40k) or reverse the transaction.

Ive had no luck and do not know where to go from here.

Our account has never had a reversal, no issues in providing any and all requested documents and no other problems that anyone can outline.

can someone help?