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September 6, 2025
Question

can't record partial payments to vendors

  • September 6, 2025
  • 1 reply
  • 21 views

Anyone else having this problem? Quickbooks won't let me record partial payments to vendors. For example, if i have a bill for $1000 and I want to record a $500 payment, it wont let me. I can try to change the payment amount to match the check amount but it immediately resets the payment amount from $500 back to $1000 and won't me me go further because that creates a negative vendor credit. I was able to make partial vendor payments a week ago. 

1 reply

JenoP
QuickBooks Team
September 6, 2025

Thanks for telling us exactly what happens when you tried to pay a bill, acctggst.

 

I tested this and I successfully applied a partial amount when paying bills in my QuickBooks Online account. Aside from the amount automatically resetting, is there an error message? 

 

I recommend logging in and out of your account. Then, open the bill and apply a partial payment once again. Have you also tried logging in to QuickBooks Online on a different browser? QBO works well with Google Chrome, Mozilla, Microsoft Edge, and Safari.

 

If the issue persists, I recommend contacting our live support team. They can investigate why you're unable to pay the bills partially and check if other users are experiencing similar issues.

 

Here's how to reach out to them:

 

  1. Click the Help menu in the upper-right-hand corner of QBO.
  2. Proceed to the Assistant tab.
  3. Type in "contact support" in the chat box and press Enter.
  4. Select Contact a human, then click Live Chat or Call me back.
  5. Type in a short description of your concern and click Continue.
  6. Choose between Callback or Chat.

 

Don't hesitate to visit us again and post more inquiries if you need anything else.