Cannot apply payment to close out invoice
I have an invoice with an open balance of $111.15.
In the list of customer invoices, it shows both the amount and open balance as $111.15.
I have created a payment of $111.15 and checked that invoice from the list to apply it and close it out.
It looks like it will apply 111.15 when I click the button to save & close. So I click the button.
Then when I look at the invoice in the invoice list, it shows an open balance of 308.83, and when I look at the payment in the payment list it shows an open balance of $-197.68, and I have no idea where those numbers are coming from. When I go into the invoice and look at the history, it says $308.83 was applied on the payment date, and when I reopen the payment it shows the payment original amount as $111.15, the amount due as $728.81, and the payment applied as $308.83. If I unapply the $111.15 payment and go back in, the invoice list shows that invoice as having an amt due of $111.15 again. But I've unapplied and reapplied the payment multiple times, and restarted QuickBooks desktop and it keeps doing the same thing. I don't understand why I can't get the open balances on both invoice and payment down to zero by simply applying the $111.15 payment to the $111.15 invoice.