Closing Payment Account

So about 3 weeks, my online store got hit by someone trying fraudulent credit cards. Around 250 cards were tried in over 10 minutes and 4 were successful. 

I got an email that Quickbooks was closing my Payments account. Which makes sense and I don’t blame them for it.

I called the next day and they said I had to reapply for a new account and told me to use a different email address. 

The application was filled out on 8/20 and I got my new Merchant ID number and said it will take 1-2 business days.

That was 19 days ago. Numerous calls, HOURS on hold, Transferred to about 20 different departments in the last 2 weeks and nobody can get anything done. 

I got told 8 days ago, the risk department has it pending and they will call me that day. No call. Back on the phone and another hour on the phone and they’re telling me the same thing again today. 

This is absolutely absurd.