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March 30, 2026
Question

Credit card payment gets declined but Apple Pay works

  • March 30, 2026
  • 1 reply
  • 13 views

My customers can pay online invoices with Apple Pay but when they type in the same card information as the card connected to their Apple Pay it gets declined

1 reply

RazzieE
QuickBooks Team
March 30, 2026

Hi there, @Nowies. That usually happens because the bank implements stricter fraud checks when customers manually enter their card numbers.

 

Even minor discrepancies can lead to a transaction being declined. Make sure the billing address or ZIP code matches the bank's records. Small differences, such as writing 'Street' instead of 'St,' missing apartment numbers, or using an outdated ZIP code, can trigger a decline.

 

Also, make sure the customer enters the card number and other details without extra spaces or special characters.

 

If you have follow-up questions, please don't hesitate to click the Reply button.