Credit card payment via invoice says paid and deposited, but its not in my account

Forum|Forum|9 months ago
September 27, 2025
1 reply
5 views

I have instant deposit set up, set to everyday, I have taken many payments before

QuickBooks Online

TrixieD

QuickBooks Team

Thank you for bringing this to our attention. We understand it can be concerning when a payment doesn’t reach your bank as expected, Best.

You can check your email, as QuickBooks sends notifications explaining why customer payments haven't been deposited into your account or if any action is needed on your end.

If you didn’t find one, I recommend reaching out to our Live Support team to securely check your account and ensure the payment is deposited correctly. Here's how:

Navigate to the Help icon.
In the Search tab, click Contact Us.
Enter your concerns and select Continue.
Choose a way to connect with us.

You can reply here if you need more help. We're here to assist you.

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