Customer paid invoice I had written off as bad debt

You can undo the write-off by deleting the credit memo and unlinking the payment from the invoice. However, because the invoice is a couple of years old, I recommend checking with an accountant first to see how they prefer to handle this on your books.

How to delete the credit memo and payment:

1. Go to All apps and select Customers, then click on the customer's name.
2. Locate and click on the Payment transaction from the write-off to open it.
3. Click the dropdown at the bottom of the screen, select Delete, and confirm. (The payment must be deleted first to unlink it).
4. Go back to the customer's history, click on the Credit Memo used for the write-off, click the dropdown at the bottom, and select Delete.

Once deleted, the original invoice will reopen, and you can apply the new payment to it.

Alternatively, you can create a bank deposit mapped directly to the income account for that payment. This way, you won't need to reopen the invoice by deleting the credit memo and payment.

If you have any other questions, please reach out to us again. We’re always here to help.