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scott40
February 17, 2026
Question

Customer payments email?

  • February 17, 2026
  • 1 reply
  • 33 views

I've received this email, staying a customer paid me in QB but I don't believe I've ever given someone that option.  The email never mentions who the customer Is.  Is this legit or Is it a scheme to get me to sign up for receiving payments?  It doesn't appear to be a spoof email.  

What makes me think it is marketing is the statement at the footer in the email. 

You have 48 hours to access funds your customers have paid you in QuickBooks.

After that, we'll refund your customers and close down your QuickBooks payments account. Finish your

payments setup to claim your funds, and continue to get paid online and in-person.

Click to Finish my payments setup

 

Here's the footer. 

This message was sent to MY NAME

as an Intuit customer, consistent with your email preferences, If you have chosen not to receive marketing messages, you will continue to receive business communications about your selected Intuit products), which may either attect your service or sottware, your account, or which may be legally required.

 

 

 

1 reply

E
Erika_KQuickBooks Team
QuickBooks Team
February 17, 2026

Great instinct to verify this, @scott40. We can check the legitimacy of the email you received by checking the email address. Intuit emails will always come from an address that ends with @intuit.com.

 

If it's from Intuit, you'll have to directly contact our live support team. Our live experts can help you determine why you're receiving this email despite not giving this option to your customer. You can connect with an expert by clicking the Help icon in the upper right, going to the Search tab, and selecting Contact Us.

 

Should the email appear to be from a different source, you can refer to this article to report the email: Identify suspicious activity and phishing scams.

 

Please don't hesitate to contact us if you have any further questions about managing customer payments.

S
scott40Author
February 17, 2026

The email address was the first thing I checked.  It's from

Quickbooks (at) notifications (dot) Intuit (dot) com

I'm out of the office and don't have time to deal with it in the next 36 hours. Can I email someone to look into it?  

B
BabyBQuickBooks Team
QuickBooks Team
February 18, 2026

Yes, scott40. You can forward the email directly to security@intuit.com, as you've never given your customer the option to pay in QuickBooks. Our security team can check its content for deeper evaluation.

 

I commend your proactiveness in verifying the email address. This is used to send alerts for approval, user ID, and password reset info through Intuit's secure network. For security, please don't click on any links or download attachments. You can also visit the Intuit Online Security Center to learn about phishing threats.     

 

If your schedule allows, contacting our Live Support team during support hours is also a good idea. They can securely access your account and review everything thoroughly.

 

Let us know in the comments below if you have other questions.

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