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Echeck Payment Not Deposited in our Bank

Forum|Forum|9 months ago
September 29, 2025
1 reply
15 views

A customer paid by echeck. Their system indicates the funds were withdrawn. The funds are shown in our bank account in QB. However, our bank has no record of the funds being deposited.

QuickBooks Desktop

Best answer by Tori B

I did that and went through two chats before finally being given the following link to payments.

quickbooks.intuit.com/learn-support/help/en-us/contact-us

Going to that link and entering my credentials results in

We didn't find any companies for this account

I can get no further.

Thanks for following up with us, @whiteseis0164.

I appreciate your patience and understanding.

You can contact our main line of support at 1-888-829-8589. From there our agents will redirect you to the Payments Team.

Please let me know if there is anything else I can assist you with. Take care!

A

AntoniettaE

QuickBooks Team

I understand there’s some uncertainty regarding the status of the eCheck payment and its deposit into your bank account, whiteseis016. Rest assured, I’m here to guide you through the steps to ensure it is resolved promptly.

In QuickBooks Payments, your batch deposit depends on your deposit speeds. If your deposit takes longer than the standard schedule, here's what you can do.

1. Check the transactions in the batch.

2. Reach out to your financial institution. Some banks hold funds after we deposit them. You'll need to work with your bank if they require additional steps.
3. See if your deposit is under review. When a review happens, you'll get an email with details.

For further information, you can refer to this article: Why is my batch deposit delayed or suspended.

If you need additional assistance, please don’t hesitate to reach out, and we’ll be happy to help.

W

whiteseis0164Author

Thank you for the reply. The echeck was issued on Sep 8. The bank can find no record of it in their system. We routinely receive ACH payments and they work fine.

JoesemM

QuickBooks Team

You can contact our Payment Support team regarding e-check payments that aren't deposited, whiteseis0164.

Since your bank can't find any record of the e-check that was issued, it's best to contact our QuickBooks Payments Support. They can look into this further, so you'll receive the pending funds. They can also check your account settings and help ensure all payment options align with your preferences.

Here's how:

Open QuickBooks Desktop.
Go to the Help menu, then select QuickBooks Desktop Help/Contact Us. This opens the Help window.
Tip: Alternatively, you can also press F1 on your keyboard to open the Help window.
Use the Search questions, keywords, or topics field to enter your question or the topic you need help with.
Select Contact Us to connect to an expert for help. You can choose between getting a callback or chatting with us.

Please do not hesitate to contact me if you have any additional questions. I’ll be more than happy to help.

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