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P
Pbutcher5
December 10, 2025
Question

GoPayment app crashing

  • December 10, 2025
  • 1 reply
  • 6 views

We use the GoPayment app on iPhones to take client payments. The app is still working on a couple of phones, but is trying to start and then crashing on others. This is causing a huge headache for my team. We have tried restarting phones and uninstalling and reinstalling apps. What is the solution to this?

1 reply

E
Erika_KQuickBooks Team
QuickBooks Team
December 10, 2025

I appreciate your efforts in performing some troubleshooting steps, Pbutcher5. Let me guide you to the appropriate support channel to ensure this issue is addressed promptly.

Please contact our live representatives directly. They have the necessary tools to securely assess your situation and guide you through the next steps.

Here’s how you can reach them:

  1. Log in to your QuickBooks Online (QBO) account via a web browser.
  2. Go to the (?) Help icon in the upper right corner.
  3. Select the Search tab and hit Contact Us.
  4. Click the Ask about something else tab.
  5. Key in your concern and hit Continue.
  6. Choose a way to connect with us:
  • Have us call you - Get a call from a support expert. 
  • Chat with us - Start a conversation with a support expert.

Check out their support hours to determine their availability.

Meanwhile, you can also accept payments through QBO, either by using e-invoices or manually entering the details. 

Our live representatives are ready to assist you further. If you have any follow-up questions, please feel free to leave a comment below.

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