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C
coffee3
September 6, 2025
Question

How do I find the ACH ID that Intuit uses for my QuickBooks Payments invoices? Customer needs to whitelist our ACH ID in order to not have their bank block the payment.

  • September 6, 2025
  • 5 replies
  • 88 views

They tried to pay our invoice but their bank blocked the transaction (which actually meant the funds arrived in my account, then were pulled back out, and I'm pretty sure QuickBooks is charging additional fees on top of the regular transaction fees even though it's not our fault). They are now asking for our ACH ID so they can whitelist it and try the transaction again. I'm guessing that the ACH ID is not set by my own bank, but rather by Intuit during the QuickBooks Payment invoicing process, but I can't find it anywhere.

5 replies

MariaSoledadG
MariaSoledadGQuickBooks Team
QuickBooks Team
September 6, 2025

Managing your financial transactions efficiently is important for your business success and ensuring your bank authorizes QuickBooks to process transaction is an essential step, coffee3.

 

We provide an official QuickBooks guide that explains how to reference ACH Originating IDs to authorize QuickBooks to debit your bank account for payroll transactions. For more information, refer to the "Authorize QuickBooks to debit your bank account" section in this article: Fix rejection code R29 from QuickBooks Payroll.

 

Although the article specifically addresses payroll transactions, QuickBooks uses the same ACH IDs for QuickBooks Payments. You can share these relevant ACH IDs with your bank to ensure smooth processing of transactions.

 

On the other hand, if the ACH IDs doesn't work, I recommend contacting Merchant services for the information and to retry and permit Intuit transactions. Here's how: 

 

  1. Go to the Merchant Service Center.
  2. Sign in with your Intuit account info.
  3. On the What can we help you with? page, enter your query about QuickBooks Payments ACH IDs.
  4. Hit Continue.
  5. Choose Chat or Callback.
     

Taking the time to ensure your bank recognizes the relevant ACH Originating IDs will help prevent disruptions and ensure your QuickBooks transactions whether for payroll or payments are processed smoothly and securely. If you have any further questions or require additional assistance, don’t hesitate to reach out to us. We're here to help make managing your business finances as smooth as possible.

C
coffee3Author
September 7, 2025

Thanks for the reply. I definitely found that R29 article several times the night I was troubleshooting this, but didn't think they applied given all the language about payroll – so thanks for confirming the ACH IDs would be the same.

 

If I'm a QuickBooks Online user using QuickBooks Payments, should I use the table of ACH IDs in that article for "QuickBooks Online Payroll" vs. "QuickBooks Desktop Payroll"? Do I have to give my customer's bank all of those ACH IDs to whitelist, or is there a specific one used for invoice payments? 

 

Thanks again. 

    Clark_B
    Clark_BQuickBooks Team
    QuickBooks Team
    September 7, 2025

    Yes, you should refer to the article specifically for QBO Payroll, @coffee3.

     

    As my colleague mentioned, the article focuses on payroll, but the ACH IDs listed are also applicable to QuickBooks Payments. Also, you can provide all the ACH IDs in the article to your customer’s bank, especially for QBO Payroll. However, there isn’t a specific ACH ID exclusively for invoice payments.

     

    If none of the ACH IDs work, I recommend reaching out to our QuickBooks Live Support team for information about ACH IDs and to further check why the payment isn’t processing. Here’s how:

     

    1. Go to Help.
    2. Select the Search tab, then choose Contact Us.
    3. Type in your issue or concern about QuickBooks Payments ACH IDs.
    4. Hit Continue.
    5. Click the Chat or Callback option.
       

    On top of that, you might want to consider checking out our QuickBooks Live Expert Assisted team. They can also assist you in managing your invoice payments.

     

    If you have any other concerns, please feel free to click Reply.

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