I canceled QuickBooks

Forum|Forum|8 months ago
December 11, 2025
1 reply
13 views

Last year, I was so fed up with the price of quit booked I canceled. It was really hard. They didn’t seem to wanna let me go. This year suddenly I get charged for my account again after I spent so much time on the phone last year canceling. I’m really upset and frustrated. I called today and they told me I would be refunded and I get an email. I got no email and they later called me back and said that they would keep half of the money that they charge me. I told him that was unacceptable that I was really clear that I wanted to cancel last year. Again, they didn’t email me any status of my account.

dso0216

New Member

I've been using QBDT since the 90's, QBO increasingly since it came out. I still hate talking with QuickBooks on the phone. It is always hours before I get to the right person. I have learned over the years to get a case # and name - they'll only give you their first name which seems a little unfair. After all we are the customer. I've also sometimes had to ask to speak with a Supervisor which at times has gotten contentious. I prefer chat which provides a paper trial of the discussion but that's not always possible to use.

Last year I had to cancel a client's QBDT subscription. There was a link to cancel online which I used as instructed. I checked a few days later and the account was still active. I called and was told by QB the only way to cancel was to call.

I know it's time consuming, not sure the $$ Intuit was deducting, but I would escalate up the food chain as far as possible.

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