Question

I’m unable to connect my American Express Business Checking account. I was able to connect my AMEX Business Credit Card.

Forum|Forum|4 years ago
April 5, 2022
3 replies
20 views

No text available

QuickBooks Online

Fiat Lux - ASIA

Level 14

Try opening your QBO account on any private/incognito browser.

M

MirriamM

QuickBooks Team

Hi there, oneeleven111prop. Let me get the help you need in connecting your bank account.

Beforehand, I'd like to verify if you received some error message when trying to link your American Express Business Checking account? I appreciate you providing any additional information so I can give the most accurate details.

In the meantime, let's verify the below details before connecting your American Express Business Checking account in QuickBooks Online (QBO):

Correct bank name. It's important to verify the name of the bank from the list as there are some banks that have multiple names.
The bank might not connect to all types of accounts (for example, personal accounts vs. business accounts).
The bank is supported in QBO.

Once confirmed, I recommend connecting your bank account. You can visit this article for a guide: Connect your American Express Business account to QuickBooks Online.

Once bank transactions download, you can now start categorizing or matching them to straighten out your books. After that, you have the option to do your regular bank reconciliation.

Keep me posted on how things go on your end. I'll be around to provide further assistance with your banking concern.

R

Rob251

Has anybody been able to connect there business CHECKING account from American Express to QuickBooks? Any feedback would be helpful.

Yes, i've connected the business credit card but not the checking account.

Thanks

Fiat Lux - ASIA

Level 14

@Rob251

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

N

nosenfield

I've been trying to do this for weeks and getting nowhere. It fails every time.

I just tried it again while writing this and can confirm it still doesn't work!

Has anyone had success connecting an American Express Business Checking account?

C

CharleneMaeF

QuickBooks Team

I know this banking issue has been so hard on you, nosenfield.

Did you encounter any error messages when connecting your bank account? This helps us provide steps to resolve this.

To ensure this gets investigated, I'd recommend contacting our QuickBooks Support Team. They have full access to your account and determine its cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Here's how to contact our support:

Go to the Help (?) icon at the top.
On the Assistant tab, click Talk to a human.
Enter your concern in the Type something field, then click the send icon.
Click on I still need a human.
Select Get help from a human.
You can either select Chat with us or Have us call you.

You can check out our support hours to ensure that you'll be assisted on time.

In the meantime, I'd suggest manually importing your AMEX data into QuickBooks Online.

Additionally, I've added these articles that'll help you review downloaded bank and credit card transactions and put them in the correct accounts:

Please keep us posted if you need additional assistance managing your bank transactions. We're always here to help you.

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