I sent an invoice, it was paid on the 6th. A full business week has gone by and typically, the money takes 1-2 days to deposit, but it has not reached my account... what?

I understand how concerning it can be when expected funds have not arrived. We usually review payment transactions within two business days. However, it may take your bank 1-2 business days to settle the funds in your account, which means it could take up to three to five business days for you to receive your money.

If you haven't received your funds within the expected timeframe, you can reach out to our Payments team. They can look into the exact status of your deposit and help you get your funds released as quickly as possible.

If you have any other questions, feel free to let us know. We're here to help.