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1 reply

QuickBooks Team
November 17, 2025

Welcome to the Community, lijiapeng2242.

 

Could you clarify what type of refund you're requesting? Is is for a product purchase, a subscription, or a vendor transaction? Knowing the details will help us resolve it quickly for you.

If your refund is for a vendor transaction, the process depends on how purchases are recorded. You can check out this article for guidance: Enter vendor credits and refunds in QuickBooks Online.
 
Otherwise, if it's a subscription refund, this article can help you understand eligibility and request a refund: Request a refund for your QuickBooks product.

If you've meant something else, feel free to leave a comment below. We're here to help.