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gpete95
July 28, 2025
Question

In receive payments, how do I permanently shut off the default checkbox of "process credit card" under payment method

  • July 28, 2025
  • 5 replies
  • 102 views

With this newest update, whenever I enter in a payment method that's not cash, I get this pain in the rear "Enter credit card details" and an automatically checked "process credit card" checkbox. How can I get rid of this completely? It's just another useless step in my workflow. It needs to go back to the way it was.

    5 replies

    L
    Lyn_DQuickBooks Team
    QuickBooks Team
    July 28, 2025

    We understand your need to permanently shut off the checkbox for processing credit cards using a payment method other than cash, Gpete95.

     

    This option is currently unavailable in QuickBooks Online (QBO). However, as a workaround, we can manually untick the box every time we receive an invoice payment.

     

    Here's how:

     

    1. Navigate to the Payment method field, and choose credit card from the dropdown.
    2. Untick the box for Process credit card.
    3. Click on Enter credit card details to fill in all necessary fields, then Submit.

     

    We can also submit your feedback directly to our product engineering team, for them to understand user experiences and identify areas for future enhancement.

     

     

    You can click on the Reply button if you have questions or clarifications. We're 24/7 available.

    G
    gpete95Author
    July 28, 2025

    That's no "solution."  The solution would be to go back to how the system worked last week before this garbage update.   Additionally, why couldn't I create a new invoice without choosing an option that would give intuit more fees for "processing payments" for me?  I don't WANT you to process ANYthing for me.  This is exactly the reason why I won't link my bank accounts.  I don't trust your company to not take any surprise "fees" out of my account.

     

    The way I see it, you just started charging me a larger monthly fee and I get nothing of value in return.  In fact, I get more hassles.  Not happy.

      BigRedConsulting
      BigRedConsulting
      Level 15
      July 28, 2025

      QuickBooks Online gets worse and worse with each update. I wonder how long paying customers will continue to suffer - and continue paying?

      G
      gpete95Author
      July 28, 2025

      I agree.  I am so frustrated; I've been using QB since 2009 and this just gets worse and worse.  Unfortunately, I'm really intimidated about finding another accounting system and transferring my entire business to a new thing so I feel "stuck" with QB.  

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