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Felipe Diniz
March 11, 2026
Solved

Invalid Bank

  • March 11, 2026
  • 1 reply
  • 18 views

My bank account has settings for a ACH fraudulent transactions. On business working days, I need to go online the banking website before cut off time (3pm) and approve ACH transactions that will happen on that day. If I dont do the transaction that I press to be paid in QB online, will be denied. 

I completely forgot to go in the bank in this specific time to approve the transaction that I had for that day. It was 4 payments made by QB online. Since that, I haven't been able any more to use my bank in QB to make payments. It says "Bank Invalid".

I've try to remove and add again the bank, I have tried to change the credentials. I've tried to talk to an expert, even to request a call back but has been a month that this problem is happening and is really really annoy. 

I've forgot to approved the transaction is the bank website for 3 opportunities. the first 2 Time, I was able to talk to an expert by the chat. They escalated my problem for other person and my problem was resolved and fixed I couple days and I was able to use the same bank to make payments again by QB online. But this time, has been over a month, nobody got back to me or fix my issue. 

Does anyone know how to fix it. 
If this future of prevent my bank to get charge unknown transaction will be a problem with QB every single time that problems might occur and I dont approve it. I might need to move to another application such as Toast that is already offering same ideals futures than QB.

Best answer by cody_a

@Felipe Diniz I can see how much of a roadblock this error has been, especially since you've been working to get your ACH transactions back on track for over a month now. It’s important to us that you can manage your payments without these repeated interruptions.

 

To get this resolved for good, I’m moving this over to our Next Level Help team for a deeper look. They will carefully review your previous support history and your comments here in the Community to make sure they have the full picture. One of our experts will reach out to you within 1-2 business days to discuss the next steps and get your bank account working correctly in QuickBooks.

1 reply

cody_a
cody_aCommunity ManagerAnswer
Community Manager
March 11, 2026

@Felipe Diniz I can see how much of a roadblock this error has been, especially since you've been working to get your ACH transactions back on track for over a month now. It’s important to us that you can manage your payments without these repeated interruptions.

 

To get this resolved for good, I’m moving this over to our Next Level Help team for a deeper look. They will carefully review your previous support history and your comments here in the Community to make sure they have the full picture. One of our experts will reach out to you within 1-2 business days to discuss the next steps and get your bank account working correctly in QuickBooks.

    F
    Felipe DinizAuthor
    March 11, 2026

    Thanks. I hope to hear from them soon. Is sad that such a simple approve or denied transaction on the bank website will bring me all the hustle with QB online. I don’t know, should be something that need to look into how to get better on that. Imagine all the time something happen and I forget to approve the transaction online on the bank my QB stop to work. 3 times it has been happened to me, daily things come out and we get busy forgetting to approve but that doesn’t mean the bank has no funds. Easy simple. Denied transaction, charge a transaction denied fee and let me keep using same bank. Simple IT app solution and more fees money.

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