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4 replies

DivinaMercy_N
DivinaMercy_NModerator
Moderator
May 6, 2020

Welcome to the Community, @officemanager10.

 

You have the option to contact again to get in touch with live support. A random agent will be connected to you however, you can also request to reconnect to the previous agent who you lost the chat with. 

 

Also, here in the Community there are a lot of representatives that are willing to help you with any concerns with QuickBooks. Just post a question here and rest assured that we got your back.

 

You can also visit this site to read through helpful articles, just click the drop-down arrow and select the QuickBooks version you're using: https://quickbooks.intuit.com/learn-support/help-articles/misc/03/help-articles-us. 

 

Let me know how it goes and post a reply below. I'm always here to help. Stay inside and take care always!

P
peetzracingdevelopment
May 7, 2020

hello

M
Mary Rita haufmann with Tesuqu
New Member
July 27, 2026

Issue with using mobile app and card reader to process card at an outdoor show.

 

M
Mary Rita haufmann with Tesuqu
New Member
July 27, 2026

Issue with using mobile app and card reader to process card at an outdoor show

G
GenieBabe_LQuickBooks Team
QuickBooks Team
July 27, 2026

Do you see any error messages when you try to process a card? If so, could you share exactly what it says on the screen so we can point you in the right direction and get this sorted out as quickly as possible?

 

In the meantime, ensure your phone has the latest app version, as outdated versions can cause card reader issues and prevent successful payment processing. If it is already up to date, you can refresh the app.

 

If you're using an Apple device, here's how:

 

  1. Go to Menu ☰
  2. Tap Settings.
  3. Select Refresh Data, then Refresh Now.

 

For Android:

 

  1. Go to Menu ☰.
  2. Tap More Options ⋮.
  3. Hit Settings, then Refresh Data.
  4. Choose Yes to confirm.

 

Once done, relaunch the app and try processing the card again. If the issue persists, we recommend uninstalling and reinstalling the app to clear any underlying data or cache issues that may be affecting performance.

 

Feel free to describe your issue in more detail below, and we will make sure to get you the right answer. Wishing you a successful event!

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