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July 17, 2025
Question

Our deposits show different payment methods than were entered

  • July 17, 2025
  • 1 reply
  • 8 views

When recording payments from our customers, we set the payment method to Check, however when loading the Bank Deposit page, it is blank or another payment method we did not enter.

1 reply

QuickBooks Team
July 17, 2025

Whether you set the preferred payment method in the Customer Profile page or the Receive payment page, it will be displayed in the Bank deposit accordingly, wvbeacon.

 

Since that is not the case, let's perform some troubleshooting steps to ensure that the Bank deposit page reflects your preferred payment method.

 

To begin, it is advisable to clear your browser's cache. This will help to establish a fresh setup, as any corrupted files can affect your experience when attempting specific tasks, such as adding a payment method.

 

You can also use a different supported browser, as this issue may be specific to the browser you're currently using.

 

Alternatively, you can manually set the Payment method to Check from the drop-down menu in the Bank Deposit page.

 

Keep this article handy as it helps you apply the deposit entry as an invoice payment: Link a bank deposit to an invoice.

 

The Community forum is always open for any inquiries related to QuickBooks. Just post your questions, and we'll respond promptly.