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J
Jay Tagana
November 5, 2024
Question

Payment Canceled

  • November 5, 2024
  • 7 replies
  • 54 views

I already canceled the payment but still appears in bills pay payment as s

7 replies

M
MirriamMQuickBooks Team
QuickBooks Team
November 5, 2024

You can cancel a scheduled bill payment only before 12 AM on the withdrawal date mentioned in the confirmation email you received after setting it up, Jay. I'm here to assist you in determining why it still appears in the bill payment list.

 

To ensure that we are on the same page, could you confirm the content displayed on the bills pay payment screen? Any further details would be greatly appreciated.

 

It would also be beneficial if you could share some screenshots to give us a clearer picture of the issue.

 

To give you more idea on canceling a scheduled bill payment, you can check out this article: Learn about QuickBooks Bill Pay for QuickBooks Online. It also contains information on how payment processing works.

 

For guidance on tracking your bills and managing payments, please refer to this article: Enter and manage bills and bill payments in QuickBooks Online.

 

We look forward to your response, Jay. We want to make sure the payment you canceled will no longer show on the bills pay payment.

J
Jay TaganaAuthor
November 5, 2024

I already canceled the payment, but when I checked my bank transactions, it's still scheduled. I tried deleting it in the vendor account, but it says, "please cancel the payment."

    L
    LeizylMQuickBooks Team
    QuickBooks Team
    November 5, 2024

    I've got you the steps for canceling bill payments in QuickBooks Online (QBO), Jay.

     

    Please note that we can only cancel the payment before midnight on the withdrawal date noted in the confirmation email sent to you after you schedule a bill payment.

     

    Once confirmed, you can follow the steps to cancel them:

     

    1. Go to Expenses, then Bills.
    2. Choose Show Bill Pay payments.
    3. Choose the scheduled bill payment from the list, then select View details.
    4. Press Cancel this payment.

     

    Furthermore, you can see all payments you made to your vendors when you run the Expenses by Vendor Summary. See the instructions in this article: Run a report with vendor totals in QuickBooks Online.

     

    We'll be here in the Community if you have further questions about managing bill payments. We'll do our best to assist. Take care!

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