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February 19, 2026
Question

Payment Charge

  • February 19, 2026
  • 1 reply
  • 2 views

Hey,

today I got an email confirming a payment for this service, and I have no idea what this is. I tried to login use my emails but it says there is no accounts with those emails.
Have searched through the website for a chat/support but it seems I need to login, which I dont have any.
How to contact them??

Please help. 

Best,
Joao

1 reply

QuickBooks Team
February 19, 2026

Hi, Joao. QuickBooks requires login credentials for features like chat/support portals to verify your identity, link your query to the correct account, and protect sensitive financial data.

 

Since you mentioned you don't have an account, we can verify this payment through our QuickBooks Live support team. I suggest using the test drive link below to connect with our Customer Phone Support team.

 

Here's how:

 

  1. Open this website: https://qbo.intuit.com/redir/testdrive.
  2. Tick the I'm not a robot checkbox and click Continue. Head over to the Help (?) icon.
  3. Go to the Search tab and type a brief description of your concern.
  4. Click Contact Us.
  5. In the Assistant tab, select Yes.
  6. Enter a brief description of your concern and hit Enter.
  7. Select I still need an expert.
  8. Choose your preferred support option: either Chat or Callback.

 

You can check their support hours to know when representatives are available to assist you.

 

Lastly, Intuit emails will always come from an address ending in @intuit.com. We can visit this page to learn how to recognize official Intuit correspondence and websites, as well as identify suspicious activity, phishing scams, and potential fraud.

 

Please let me know if you need any further assistance, Joao.