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M
Mayor10
December 10, 2022
Question

printing checks

  • December 10, 2022
  • 2 replies
  • 4 views

i can print reports.  I cannot print checks -- Payroll or bill pay

2 replies

M
MirriamMQuickBooks Team
QuickBooks Team
December 12, 2022

I want to ensure you can print checks in QuickBooks Desktop, @Mayor10.

 

To start, let's consider the following:

 

  • Make sure that your QuickBooks Desktop is updated to the latest release. 
  • Your computer is connected to the printer and the printer software is installed.

 

After that, let's check your printer if it can print outside QuickBooks:

 

  1. Select Start and browse to Notepad.
  2. Enter some text and choose File, then Print.
  3. Click the correct printer and hit Print.

 

If the print test didn't work, follow these steps:

 

  1. Turn off the printer, restart your computer, and then turn the printer back on.
  2. Make sure the printer paper is loaded correctly.
  3. Select the Windows Start button, browse to the Control Panel, and double-click Printers and Faxes.
  4. If the printer shows Offline, right-click the printer and choose Use Printer Online.
  5. Double-click the printer and if there are print jobs displayed in the queue, hit Printer, then Cancel All Documents.
  6. Close the window.
  7. Right-click the printer, pick Properties and tap Print Test Page.
  8. Note: If the printer is a network printer and the test page does not print, network issues could be the cause.

 

If the issue persists, go to Solution 1 of this article: Troubleshoot PDF and Print problems. This fixes most of the common printing issues. Once done, print the check again. 

 

Here's the article that will give you details about the process: Fix printing issues in QuickBooks Desktop. Since you're done with the print test, let's proceed to Step 4. 

 

Also, I've added an article that will help you align checks when printing. 

 

Feel free to leave a reply in the comment section if you need further assistance printing your checks or anything else related to QuickBooks. I'm always ready to help you. Have a great day ahead.

C
CT109
June 6, 2024

Same problem here.  Desktop Accountant in single-user mode.
Prints from other apps, not QB.

Prints invoices but not checks.

Updates are the latest version.

PDF and XPS are updated and repaired.

Ran the Printer repair tool from the Tool Hub.

Restarted computer and printer.

I
I used to have an invoices sho
June 6, 2024

I appreciate the time and effort you've put into participating in the Community thread, CT109.

 

Since you mentioned that you've already exhausted the possible troubleshooting steps, I suggest reaching out to our Customer Support Team for further assistance with the next troubleshooting procedure.

 

To reach out to our Customer Support Team, you can take the following steps:

 

  1. Open QuickBooks and go to Help, then select QuickBooks Desktop Help/Contact Us.
  2. Click Contact Us and give a brief description of your issue, then select Continue.
  3. Sign in to your Intuit account select Continue and then Continue with my account.
    • If you don't already have an account, make sure to Create a new account.
  4. We'll email you a single-use code. Enter your code and select Continue.
    • If you have more than one account, select the account you want to use and then Continue.
  5. Select to chat with us or Have us call you.

 

Our support hours are subject to occasional downtime due to system and server maintenance, company events, observed U.S. holidays, and events beyond our control. The support hours for Pro, Premier, and Plus are Monday to Friday, 6 AM to 6 PM, while for Enterprise, support is available anytime, any day.

 

For further details and additional information, please refer to this article, which includes the direct phone number for QuickBooks Desktop support: Contact QuickBooks Desktop support.

 

Additionally, you can check out this article for additional insights and information on setting up your printer in QuickBooks Desktop: Print or reprint paychecks and pay stubs.

 

Should you encounter any challenges with other printing-related processes in QuickBooks Desktop, please don't hesitate to share them with me. I'm more than willing to assist you further. I eagerly await your response and wish you a productive day!

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