QuickBooks Payments Account Closed Without Permission

1. On 9/23 I opened a Quick Books $20/month membership for my LLC along with a Quick Books Payments account 
2. On 9/23 I completed 2 customer transactions for the amount of $320 and $400. These were processed as credit card payments without issue thru the Quick Books Payment app
3. On 9/25 I received an email stating my Quick Books Payments account was successfully closed 
4. On 9/25 After receiving the email that my account was closed, I saw in the Quick Books Payment app that the 2 transactions were not deposited in my connected business checking account but rather were being withheld 
5. The next day, since 9/25 a Sunday and not open on weekends, I contacted Quick Books and was told my account was closed due to it being high risk, with no other information able to to be given. A claim was created and I was informed that I would hear from the correct department within 48-72 business hours via email on how this situation would be resolved 
6. After no response, on 9/29,  I called customer service again and spoke to Supervisor Mallora. Mallora informed me no claim had yet been created to the correct department. Mallora created a new claim, which she stated an email from that department would occur in 24-48 hour. This is claim #xxxxxxxxx. It has now been over 1 week with no response. 

The Quick Books website has ZERO method to email or contact you. When you speak to customer service they tell you they can’t access this resolution department and that they will only reach me thru email. You are holding my money with no way to resolve the issue. You are only open during normal business hours, which is when I work, so I am having to take time off work to wait to contact you. Each call so far has been at least 1 hour due to long hold times. I need my money released immediately. Anything else is unacceptable.