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S
sambam8654
February 5, 2026
Question

Received ACH payment, Recorded Deposit, ACH that came in was Wrong.

  • February 5, 2026
  • 2 replies
  • 40 views

Some numbers have been changed for the purpose of this question:

 

I received Direct Deposit Advice in the amount of 16k. I recorded it prior to confirming it entered the bank account. I received the payment, recorded the deposit in the amount of 16k. It was for 4 invoices. Pressed submit and deposited. Then I get another DD Advice. It's now in the amount of 8k , for two of the initial 4 invoices. 

 

Then, I checked the bank account. Turns out, only the two invoices of the 8k was deposited. I get the attached obnoxious pop up that doesn't allow me to delete the initial deposit and change it. Is there a way to do this? The 8k of course came in 1/30/26 and it messing up my reconciliation efforts. 

 

I am using 2023 QB Desktop Pro Plus 2023. 

 

Thanks! 

2 replies

C
ClaireSamanthaSQuickBooks Team
QuickBooks Team
February 5, 2026

Hello there, Sam.

 

We appreciate you taking the time to explain the steps you took in QuickBooks Desktop (QBDT) regarding the ACH payment and deposit discrepancy. Let me provide clarification on this below.

 

The error message you are encountering occurs when the payment you are attempting to modify is connected to other transactions within the deposit.

 

To resolve the issue, you will need to delete the recorded deposit amounting to 16k.

 

Here's how:

 

  1. Go to the Bank register, then select Amount from the dropdown under 'Which Field'. Enter 16000 in the Search For and click the Next button.

  2. Double-click the transaction to open the recorded deposit.
  3. From there, you can click CTRL-D to delete the transaction.

 

Next, navigate to your Customer Center to locate the customer invoice payment. To edit the amount, unlink the two paid invoices to correct it from 16k to 8k.


 

After successfully modifying the payment, you can redeposit it to ensure the correct amount is reflected in your records.

 

If you have any further questions or require additional assistance, please add a comment below. We are here to help.

C
ClaireSamanthaSQuickBooks Team
QuickBooks Team
February 8, 2026

Hello there, Sam.

 

I wanted to check in and see how things are going. Did the solution we provided work for you? Hopefully, everything is now running smoothly. If it’s not, just let me know.

 

We’re here and happy to help if you need anything else.

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