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Refund a bank transfer payment

19 replies
184 views

A customer paid me over the phone using what I believe is called a bank transfer. Meaning, I manually input their routing and checking numbers. I need to refund this payment. How?

Thanks!

QuickBooks Payments (Merchant Services)

C

Charies_MAnswer

Level 9

Hello there, @InsideoutDA.

Let's get this straightened out.

Aside from doing a Transaction Search in the Merchant Service Center, we can search using the existing Check Transaction. I'd be glad to walk you through how:

Sign in on the Merchant Service Center Portal.
From the Processing Tools section, select Void an eCheck.
Select the appropriate eCheck to void.
Click Submit.

Please know that if the transaction is not available, this can no longer be voided.

Here's an article that outlines a detailed information about voiding a check transaction within Merchant Service Center.

Should you have other queries about processing a refund for a bank transfer payment, just let me know as I'm here to help.

M

MaryGraceS

Moderator

Welcome to the QuickBooks Community, @InsideoutDA.

I'm here to share the steps on how you can process a refund in your QuickBooks Payments account.

Here's how:

Sign in to your QuickBooks Payments account.
From the Processing Tools drop-down, select Reverse a Transaction.
Fill out the necessary fields.
Click Search.
Select the transaction(s) you want to refund, then Submit.

If you wish to print a receipt, you can also do that in your account.

Here's how:

On the homepage, click the Activity & Reports drop-down.
Select Transactions.
Enter the appropriate date range then select Search.
On the list of results, identify the desired transaction you want to print.
Select the Gear icon of your desired transaction and select View Receipt.
Select Print.

For additional help, you can also reach out to our Merchant Support. They can initiate a screen sharing session to help you further.

Here's how you can reach them: QuickBooks merchant services or QuickBooks Online support - who should I contact for help?

That should do it. Drop a comment below if you have any other questions about processing a refund for a bank transfer payment. I'll be happy to help you out.

I

InsideoutDAAuthor

Thanks for your help.

I don't see this particular transaction when I do the search. Maybe because it wasn't a credit card? I do see it on my list of transactions, but not on the list to reverse a transaction.

C

Charies_MAnswer

Level 9

Hello there, @InsideoutDA.

Let's get this straightened out.

Aside from doing a Transaction Search in the Merchant Service Center, we can search using the existing Check Transaction. I'd be glad to walk you through how:

Sign in on the Merchant Service Center Portal.
From the Processing Tools section, select Void an eCheck.
Select the appropriate eCheck to void.
Click Submit.

Please know that if the transaction is not available, this can no longer be voided.

Here's an article that outlines a detailed information about voiding a check transaction within Merchant Service Center.

Should you have other queries about processing a refund for a bank transfer payment, just let me know as I'm here to help.

K

KhimG

Level 7

Thanks for getting back to us, @jenuneekor.

The steps shared by my colleague @IamjuViel for using a refund receipt in QuickBooks Online are for recording purposes only. You need to send an actual refund to the customer’s account to reverse the transaction.

Here’s how:

Log in to QuickBooks Payments.
Click the Processing Tools drop-down and select Reverse a Transaction.
Enter the details asked and click Search.
Select the transaction you want to reverse and refund.
Hit Submit.

Check out the Void or fully refund a transaction section in this article for more information: Void or refund transactions in QuickBooks Payments.

That should get you pointed in the right direction.

Keep me updated on how that goes. I’m always here to keep helping. Have a good one!

J

jenuneekor

Hi KhimG! Thank you so much for getting back with me. From the beginning when I first placed the transaction, when I went into "reverse transaction" the transaction wasn't listed. It still isn't listed there. The payment was made via ACH initially, not sure if this makes a difference?

Thank you very much!

Jen

JaneD

Level 6

Allow me to step in, jenuneekor.

I'm here to provide a few details with reversing an ACH transaction.

The option to reverse ACH transactions that have already been funded is currently unavailable in Merchant Services. I recommend reaching out to our Payments Support Team. They have more tools to reverse it for you.

Here's how:

Sign in to QBO.
Go to Help.
Click on Contact us.
Enter your concern and select Let's talk.
Choose either Get a callback or Message an agent.

This should point you in the right direction. Please let me know if you have further questions. I'll be around. Have a great day.

L

Landers2627

I need to refund my vendor

Rubielyn_J

Level 8

I'd be glad to help record a vendor refund, @Landers2627.

To do this, you'll need to create a vendor credit to ensure the credit hits the expense account you use for this vendor.

Here's how:

Go to the + New button.
Select Vendor credit.
In the Vendor dropdown, choose your vendor.
Depending on how you record purchases with this vendor, enter the Category details or Item details.
Click Save and close once done.

You may also check this reference for additional information: How do I handle vendor credits and refunds?.

For future reference, you may check this article about vendor reports in QuickBooks Online: Customize vendor reports.

Please fill me in if you have other queries. I'm always here to help you. Keep safe always.

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