RESUBSCRIPTION ERROR

we are unable to resubscibe to our account since August. The resubscribe button was greyed out every time we tried to add new payment or use the previous payment method. the following error keeps on showing on our screen

 

Your subscriptions were suspended because we couldn’t process your payment. Want to keep your pricing and reactivate your plans? Resubscribe by 09/21/2026

Unable to process your request at this time. Please sign out and try again later. If the issue persists, please contact support and reference this message. (Error code: -81622, type: VALIDATION_ERROR)