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VFAKathy
December 7, 2018
Solved

Vendor account shows $0 open, but $5000 overdue?

Can someone tell me why the attached shows $0 open but $5000 overdue? How do I zero out the over due amount? Thanks!

BettyJaneB
BettyJaneBAnswer
Level 9
December 7, 2018

Hi there, @VFAKathy. 

 

Glad to have you in the Community today. I'm here to share some clarifications about why your vendors' transactions show zero in open and $5000 as overdue.

 

To get this sorted out, you'll need to make a bill payment. Then link your deposit and vendor credit to zero out the overdue amount.

 

Here's how:

  1. Click on the Plus icon at the top.
  2. Under Vendors click on Pay Bills.
  3. Under Outstanding Transactions check the box for the deposit and supplier credit.
  4. Click on Save and Close.

I've added some screenshots to guide you through the process:

 

Also, you can check out these article below about, paying bills and handling vendor credits in QuickBooks Online for your future reference:

 

These steps should help you remove the overdue amount on your vendors' transactions. 

 

Please feel free to let me know how it goes, as I want to make sure that everything is working fine on your end. Have a most pleasant day.

View in thread

6 replies

joanspruill
December 7, 2018

This is happening because your charge was offset by a credit memo. Your charge is overdue and your credit memo is in the current category.  

 

To make the overdue portion go away, you need to go into "receive payments" and use the credit against the overdue invoice.  You will have a payment received of zero, select the overdue invoice and select the credit to offset it. 

    joanspruill
    December 7, 2018

    Oops, sorry.  I answered as if it was a receivable, not a payable.  

    BettyJaneB
    BettyJaneBAnswer
    Level 9
    December 7, 2018

    Hi there, @VFAKathy. 

     

    Glad to have you in the Community today. I'm here to share some clarifications about why your vendors' transactions show zero in open and $5000 as overdue.

     

    To get this sorted out, you'll need to make a bill payment. Then link your deposit and vendor credit to zero out the overdue amount.

     

    Here's how:

    1. Click on the Plus icon at the top.
    2. Under Vendors click on Pay Bills.
    3. Under Outstanding Transactions check the box for the deposit and supplier credit.
    4. Click on Save and Close.

    I've added some screenshots to guide you through the process:

     

    Also, you can check out these article below about, paying bills and handling vendor credits in QuickBooks Online for your future reference:

     

    These steps should help you remove the overdue amount on your vendors' transactions. 

     

    Please feel free to let me know how it goes, as I want to make sure that everything is working fine on your end. Have a most pleasant day.

    VFAKathyAuthor
    December 7, 2018

    Huge help! Thank you!!

    BettyJaneB
    BettyJaneB
    Level 9
    December 7, 2018

    You are most welcome, @VFAKathy.

     

    Please know that the Community is always here whenever you need it.

     

    Wishing you and your business continued success. 

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