Vendor Credits Not Showing Up to Apply

Forum|Forum|3 years ago
December 6, 2022
1 reply
1 view

I am using QB Online, and online bill pay. I have a vendor that has multiple credits but none of these show up on the "Pay Bills" screen.

QuickBooks Online

LeizylM

QuickBooks Team

Good day, jameslmartin.

I've got you covered in managing your vendors' credit in QuickBooks Online (QBO).

Let's make sure that there are no credits applied. This way, it will show up on the pay bill screen. I've attached screenshots for your reference.

For additional resources, this guide provides an overview of vendor credits. It includes instructions on how to apply it to the bill, expense, or checks: Enter a credit from a vendor.

However, if you can't still see the vendor credit, I'd suggest performing some basic troubleshooting steps. The program may not be responding properly when there's too much cache stored in our browser.

Google Chrome: Ctrl + Shift + N
Microsoft Edge: Ctrl + Shift + P
Firefox: Ctrl + Shift + P

Once logged in, try to check the Paybill screen. If it works, go back to your original browser and clear the cache. Otherwise, you can try other supported browsers to help narrow down the cause of this behavior. For additional resources, this guide provides an overview of vendor credits. It includes instructions on how to apply it to the bill, expense, or checks: Enter a credit from a vendor.

Feel free to use these links that will help you handle BillPay transactions:

Let me know if you have other concerns about vendor credits in QBO. I'm always ready to help. Have a great day!

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