whhy does my invooice not show paid when the transactions show that invoice as paid

I know how concerning it is to experience an issue with your invoices not updating to Paid automatically. To point you in the right direction, I have a couple of questions to help me better understand your situation.

First, how are payments being collected?  Are customers paying after receiving their emailed e-invoices, but these payments are not automatically linked to the invoices in your customers' records? Or are payments made manually via New then Receive Payment, or by sharing a separate payment link outside of QuickBooks?

Second, where are you seeing the transactions show as Paid? Is it in your bank feed, the customer profile, or somewhere else like the Merchant Service Center?

We look forward to hearing back from you so we can get this resolved.